Shipping Policy
Once an order is placed, we require 1-3 business days to process the order. During the week it takes one working day, but if you order on Friday evening or weekend it may take a little longer.
Once your order has been processed it will be dispatched and delivery takes on average 4-10 working days.
We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or further concerns, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.
To order something
The ordering process at Shop name is as simple as possible. First you need to go to the product page and add the desired product to your shopping cart. To do this, click on the black “Add to Cart” button.
It is important to check that you have selected the correct variants. If everything is OK, click on the “Proceed to Checkout” box. On the information page you will need to enter the correct address details. Make sure all information is correct. If this information is entered correctly, you can click the "Continue Shipping" button.
On the "Shipping" page you have the opportunity to check the address details you have entered. It is also noted that each shipment is sent completely free of charge. As a sign of our appreciation to our customers, we always cover shipping and delivery costs. You can now proceed by clicking on the “Proceed to Payment” box.
When it comes to payment options, you can choose between different payment methods. On hellostella.com all payment options are SSL encrypted, so you can always rely on a secure payment environment.
Credit card (AMEX, Mastercard, Maestro, Visa)
Paypal account
EPS
Immediately
After selecting the correct payment method, you need to click on the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event of any problems with your order, you can contact us at any time.
Shipping
We cover the shipping costs for every order. All our products are delivered to your home 100% free. There is also no minimum order quantity.
Shipping your order
Did you find the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That's why we ensure that your order is processed and shipped as quickly as possible.
To ensure we can charge fair prices for our products, we have chosen to collect packages in bulk and ship them all at once once we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world.
Note: Like many other online shops, we are very busy and there may be delays due to the Corona crisis. Please take this into account when placing your order. We will do our best to ship your order as quickly as possible.
To ensure your order ships today, please contact us by email. Our service team will be happy to advise you on the right solution.