Return Policy
Returns Is it possible to return my order? Yes, that is possible. If you are not satisfied with the items you ordered, you have the option to return them within 14 days of receipt. In this case, the order must meet the following conditions:
The order still contains all appropriate parts, components and the packaging arrived exactly like the product.
The product is handled normally; damage due to improper handling is excluded.
Products where hygiene is important have been thoroughly cleaned before the return process begins.
The product was discovered to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs.
A return will be processed within 7 working days and if the conditions are met, the return will be officially recognized within this period. How can I return my order? If your order meets the above conditions, you must do the following to start the return process. -Send an email to: info@ -Make sure the email contains the following information: Order number Reason for return request Photo of the product in case of breakage Customer's first name + last name Customer's address We will then contact you will contact you and provide you with the return address. Never send the return to sender, we will send you the correct address after you ask us. You, the customer, are responsible for the shipping costs for returning the product.
CANCEL ORDER The consumer has a right of cancellation in accordance with the following provision if the consumer is a natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to his commercial or independent professional activity: A. CANCELLATION CONDITIONS Right of cancellation The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. Since we work with a fully automated system, orders are executed immediately after the order is placed. Therefore, we cannot interrupt the shipping process until delivery is made. A refund is therefore not possible upon receipt of the goods. In order to exercise your right of withdrawal, you must inform us (SHOP NAME) of your decision to withdraw from this contract by means of a clear statement (e.g. by email). The cancellation is complete when we have received the goods. The buyer bears the return shipping costs. Recording for shipments in transit Since our goods are shipped from Asia, there may be longer transit times over which we have no influence. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us. Of course, you can inform us in advance about your cancellation. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation. Consequences of withdrawal If you withdraw from this contract, we must reimburse you for all payments received from you, with the exception of delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us have chosen), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract and receipt of the goods. For this repayment we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any costs for this repayment.
The order still contains all appropriate parts, components and the packaging arrived exactly like the product.
The product is handled normally; damage due to improper handling is excluded.
Products where hygiene is important have been thoroughly cleaned before the return process begins.
The product was discovered to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs.
A return will be processed within 7 working days and if the conditions are met, the return will be officially recognized within this period. How can I return my order? If your order meets the above conditions, you must do the following to start the return process. -Send an email to: info@ -Make sure the email contains the following information: Order number Reason for return request Photo of the product in case of breakage Customer's first name + last name Customer's address We will then contact you will contact you and provide you with the return address. Never send the return to sender, we will send you the correct address after you ask us. You, the customer, are responsible for the shipping costs for returning the product.
CANCEL ORDER The consumer has a right of cancellation in accordance with the following provision if the consumer is a natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to his commercial or independent professional activity: A. CANCELLATION CONDITIONS Right of cancellation The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. Since we work with a fully automated system, orders are executed immediately after the order is placed. Therefore, we cannot interrupt the shipping process until delivery is made. A refund is therefore not possible upon receipt of the goods. In order to exercise your right of withdrawal, you must inform us (SHOP NAME) of your decision to withdraw from this contract by means of a clear statement (e.g. by email). The cancellation is complete when we have received the goods. The buyer bears the return shipping costs. Recording for shipments in transit Since our goods are shipped from Asia, there may be longer transit times over which we have no influence. If the goods are already on their way to you, cancellation is not possible. Please wait until you receive the goods and then send them back to us. Of course, you can inform us in advance about your cancellation. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation. Consequences of withdrawal If you withdraw from this contract, we must reimburse you for all payments received from you, with the exception of delivery costs (with the exception of additional costs resulting from you choosing a type of delivery other than the cheapest standard delivery offered by us have chosen), immediately and no later than fourteen days from the day on which we receive notification of your cancellation of this contract and receipt of the goods. For this repayment we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any costs for this repayment.